The best people. The best equipment.
Rexson have a dedicated team of project engineers and technicians supporting our customers all over the world and all our systems are backed up with a fully comprehensive warranty. Rexson provide support from a number of locations, either remotely via telephone and modem or in person. Rexson will visit customers to provide additional training, scheduled services, preventative maintenance work as well as emergency breakdowns. Rexson are happy to offer extended warranties and service contracts.
Rexson have a first class record in supporting customers, backed up by data that shows over 80% of service calls are resolved by telephone or modem and over 99% of breakdowns are resoved within 24 hours. However, we dont believe that being available to service and repair equipment should be the whole story for customer support...................
"Our first priority is to design and manufacture equipment to the highest standards. We then know we supply you, our customer, with the very best equipment available on the market. Our use of technology to improve operational reliability and 'ease of use' is, without doubt, leading the way in the color dispensing market.
Several years ago Rexson also embarked on a program to reduce the number of parts in our equipment. The fruits of this program, so evident in our new ColorPoint range, offers an unrivalled number of common parts regardless of the machine application - meaning excellent spare parts availibility and focussed stock holding at all our locations.
Our development program has always included the belief that key system components, such as the dispensing valves, should be simple and easy to change by untrained personnel. This provides an option for some customers to be more self-sufficient if they wish - otherwise, we are only too happy to assist."
Darren Kennedy, Director, Rexson Systems Ltd.